Manager Job Description

Responsibilities

• Develop business strategies to raise our customer pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed
• Maintain personnel information in store

Requirements

• High school diploma or equivalent qualification
• A minimum of 3 years' experience working in a retail environment, ideally in a managerial role.
• Powerful leadership skills and business orientation
• Customer management skills
• Strong organizational skills
• Excellent communication and interpersonal skills
• BS degree in Business Administration or relevant field (Experience may be considered in place of educational requirement)
• Customer service-oriented with in-depth knowledge of basic business management processes.
• High level of math and analytical skills