FREQUENTLY ASKED QUESTIONS

I have vintage or collectible items that I would like to sell. How do I do that?

Visit our Buy/Sell/Trade page for more information!

I saw a product on your social media that I would like to purchase but can't seem to find it on your website. How can I purchase this item? 

Our physical storefronts have a separate inventory from our website that will often include items that are no longer in stock on the website or were never listed online due to low availability. To purchase these items, you will need to call us at 702-856-0429 or e-mail us at Customerservice@bradstoys.com and we will be happy to make arrangements for payment and shipping.

Do you replace damaged boxes?

Not unless the buyer purchases USPS Priority Mail. Any other services are sold as is.

Why can't I buy a certain item that is on the website? 

When the last of our available inventory is purchased, the website will display a "sold out" icon on an item. Should we receive more stock of this item, it will become available for purchase once again.

I need to change the address on my order. 

Please email us at Customerservice@bradstoys.com with information about your order and the new address.

What is a pre-order?

A pre-order is an order placed for an item that has been announced but has not yet been released.  We will not put up pre-orders on our website until our order is placed with the company so that your order is guaranteed!

How do pre-orders work? 

By placing a pre-order for an item, you are reserving one of the number we have ordered from the manufacturer. Payment is due at time of purchase and when the product arrives at our warehouse, all pre-orders are fulfilled before the item is stocked on our website or in our stores. You will receive an email with your updated tracking information as soon as it leaves our warehouse.

When am I charged for a pre-order item?

You are charged immediately, and in return, you are guaranteed the item. We only pre-sell items that have been confirmed by the manufacturer and they are only made available in the quantity that we have ordered. We do this to ensure that you receive your ordered item and that the item does not oversell, causing delays for restocks or cancellations.

When will my item arrive?

Generally, all in-stock items ship within one business day of when they were placed. Once this happens, you will receive an e-mail with tracking information which you can check for an updated estimate on your order's arrival. Please note that if your order includes items that are pre-ordered, it will not ship until all pre-ordered items are available. Additionally, if you select "In-Store Pick-up", the order will not ship, and will instead be available to pick up at your convenience.

An item I ordered was supposed to be released already, what is the status of my order?

We consider pre-ordered items to be of the utmost priority and will ship them as soon as they arrive. An item's release date is listed on the product page. Sometimes there is a non-specific date such as a month, this just means that the manufacturer estimates the availability to that month. Additionally, manufacturers sometimes give preferential treatment (understandably) to larger retailers, and in some cases they will receive their shipments before we receive our's. While this is not always the case, know that it is possible and we will do everything in our power to get your pre-ordered items to you as quickly as possible!

What happens when I combine in-stock items with pre-order items in a single order?

We will ship your order as you ordered it, meaning that all currently in-stock items will not be shipped until all pre-ordered items have arrived and the order can be fulfilled in its entirety. If you would like to receive items separately, then you need to order them separately and pay separate shipping.

How long will my items be held once they arrive in-stock?

We will hold your order for up to 3 months after the date of their arrival. The items will be removed and surrendered 3 months after the date of their in-stock arrival date.

Please note any cancellations and refunds are subject to a 15% restocking fee.